1. Order Cancellations
You may request cancellation of an order before it has been dispatched from our facility. To cancel, please email [email protected] or WhatsApp +91 8880104100 with your payment ID. Once a book has been handed over to the courier/postal carrier, the order cannot be cancelled.
2. Damaged, Defective, or Misprinted Copies
We take pride in book packaging quality. If your copy arrives damaged in transit, with missing/blank pages, or binding defects:
- Notify us within 5 calendar days of parcel delivery.
- Send an email to [email protected] with photographs showing the damage or defect along with your Razorpay payment receipt.
3. Resolution & Replacement
Upon reviewing the issue, we will immediately dispatch a fresh replacement copy at no additional charge to you. If a replacement is unavailable due to inventory out-of-stock, a full refund will be granted.
4. Refund Processing & Timelines
Approved refunds are credited directly back to the original payment method (Bank Account, UPI, Debit/Credit Card) through Razorpay. Once initiated, refunds typically reflect within 5 to 7 business days as per standard banking processing schedules.
5. Contact Support
For assistance with returns, refunds, or damaged copies, reach us at [email protected] or +91 8880104100.