1. Overview
UrBook Store ("bookurbook.com") respects your privacy. This policy explains how we collect and manage personal details when you browse our site, place an order, or contact us.
2. Information Collected
When you place an order or contact customer care, we may collect:
- Your full name.
- Delivery address with postal pincode.
- Phone number and email address for order notifications and dispatch tracking.
3. Payment Security
Online transactions are conducted through Razorpay's secure, PCI-DSS compliant payment gateway. UrBook Store never receives, processes, or stores your credit/debit card numbers, UPI PINs, or net banking passwords.
4. How Information is Used
Your details are used solely to:
- Process book dispatch and delivery through postal/courier partners.
- Communicate tracking and order progress updates.
- Respond to customer support and bulk order enquiries.
- Comply with statutory taxation and accounting obligations.
5. Data Sharing
We do not sell, rent, or trade customer data. Customer details are shared only with delivery providers (India Post / Courier partners) strictly to the extent required to fulfil physical deliveries.
6. Contact
For questions regarding your data, email [email protected] or call +91 8880104100.